Buy a unit. Try it a month.
Hate it? We pay to take it back.
We’re confident enough in this thing to make the risk ours. Thirty days from the day it lands on your doorstep — if Vectra isn’t earning its keep, we email you a prepaid shipping label and refund 100% of the hardware. No restocking fee, no “as-new condition” clause, no arguing with a chatbot.
- 30 days
- from delivery
- 100%
- hardware refunded
- $0
- return shipping
Three steps, and we do two of them
No RMA number to chase, no photos to submit, no supervisor to escalate to.
Tell us
Fill in the form below or reply to any email from us. No phone tree, no "have you tried" script.
We send a label
A prepaid shipping label lands in your inbox within one business day. You pay nothing to send it back.
You get 100% back
The moment the carrier scans it, we refund the full hardware price to your original payment method.
The whole of the fine print
That's not a figure of speech. This is the entire policy — there is no longer version.
- When does the clock start?
- The day it arrives, not the day you order. Shipping time is ours, not yours.
- What gets refunded?
- 100% of the hardware price. No restocking fee, no deduction for return shipping.
- What about the subscription?
- On the annual plan service is free for the first 122 days, so there's usually nothing to refund. If you were billed, we cancel and refund that too.
- Does it need to be in the box?
- Send back what you've got. Scratched from the install is fine — we expect you to actually use it.
- How many units?
- All of them, or some of them. Return two of five and we refund two.
Start a return
One form, thirty seconds, and it's approved on submit. We ask for a reason because it's how the product gets better — but leave it blank and the return still goes through.
Prefer to talk it through? Chat with us