Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Vectra GPS websites, mobile applications, tracking hardware, and related services (together, the “Service”), operated by Vectra (“Vectra”, “we”, “us”). By creating an account, purchasing a device or subscription, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you use the Service on behalf of a business, you represent that you are authorized to bind that business, and “you” refers to the business.

If you do not agree to these Terms, do not use the Service.

Vectra provides GPS tracking for boats, ATVs, vehicles, and equipment, including tracking hardware, real-time location monitoring, route history, geofencing, alerts, reporting, and related fleet-management tools. Features vary by subscription plan and device model.

The Service depends on cellular networks, GPS satellite coverage, device installation quality, and battery or wiring conditions that are outside our control. Location data may be delayed, interrupted, or inaccurate. The Service is not a substitute for insurance, physical security, or emergency services, and must not be relied on for life-safety, emergency response, or navigation purposes.

You must provide accurate account information and keep it current. You are responsible for all activity under your account and for safeguarding your credentials. Notify us promptly at support@vectragps.com if you suspect unauthorized use of your account.

• Subscriptions. Tracking service is sold as a recurring subscription billed in advance on a monthly or annual basis. Subscriptions renew automatically until cancelled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable except where required by law.
• Payments. Payments are processed by our payment provider (Stripe). By subscribing you authorize recurring charges to your payment method. Failed payments may result in suspension of tracking service until the balance is settled.
• Price changes. We may change subscription pricing with at least 30 days’ notice; changes apply from your next renewal.
• Hardware. Tracking devices you purchase are yours once paid for. Devices are warranted against manufacturing defects for one (1) year from delivery; the warranty does not cover damage from improper installation, water ingress beyond the device’s rating, accident, or misuse. Your exclusive remedy is repair or replacement of the device.
• Deactivation. Devices without an active subscription stop reporting location data and may be deactivated on the cellular network.

GPS tracking is regulated in many jurisdictions. You are solely responsible for ensuring that your use of the Service is lawful, including that:

• You own the asset being tracked or have the owner’s permission to track it.
• You provide any legally required notice to, and obtain any legally required consent from, people who operate or occupy tracked assets — for example renters, employees, or drivers.
• You do not use the Service to track any person without their knowledge and consent, or otherwise to stalk, harass, or surveil individuals.
• You comply with all applicable laws, including privacy, employment, and surveillance laws in your jurisdiction.

We may suspend or terminate accounts that we reasonably believe are being used unlawfully.

You agree not to:

• Resell, sublicense, or provide the Service to third parties except as expressly permitted (for example, sharing live-tracking links with your customers).
• Interfere with or disrupt the Service, probe or test its security without written authorization, or access it by automated means other than our published APIs.
• Reverse engineer, decompile, or tamper with tracking devices or firmware, or use devices with SIM cards or networks other than those we provision.
• Upload content that is unlawful, infringing, or malicious.

If your plan includes API access, we grant you a limited, revocable, non-exclusive license to use our APIs to access your own account data, subject to rate limits and documentation we publish. API keys are confidential; you are responsible for use made with your keys.

You retain ownership of the data you submit to the Service and the location data generated by your devices (“Customer Data”). You grant us a license to host, process, and display Customer Data as needed to provide the Service, and to use it in aggregated, de-identified form to operate and improve the Service. Our handling of personal information is described in the Privacy Policy.

After account closure we retain Customer Data for a limited wind-down period and then delete it in the ordinary course, except where retention is required by law.

The Service, including software, firmware, design, and branding, is owned by Vectra and its licensors and is protected by intellectual-property laws. These Terms grant you no rights in the Service other than the limited right to use it while your subscription is active.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT LOCATION DATA WILL BE ACCURATE OR TIMELY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VECTRA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, OR FOR LOSS OF OR DAMAGE TO TRACKED ASSETS, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE LIMITS MAY NOT APPLY TO YOU.

You will indemnify and hold Vectra harmless from claims arising out of your Customer Data, your breach of these Terms, or your unlawful tracking of persons or property.

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate the Service for material breach of these Terms, unlawful use, or non-payment. Sections that by their nature should survive termination (including Sections 8 through 12) survive.

We may update these Terms from time to time. If a change is material, we will give you reasonable advance notice by email or in-app notice. Continued use of the Service after the change takes effect constitutes acceptance of the updated Terms.

Questions about these Terms: support@vectragps.com.